Return Policy

As always, we gladly accept returns of new, unused merchandise accompanied by a receipt free of charge, subject the shipping cost. Returns must be made within 30 days of receiving your order. 

REFUND POLICY

You will receive an email confirmation once we receive your return (note this email confirmation will be delayed), and you can expect your refund within 14 days of that communication — issued in the form of the original payment. Please allow 1 to 2 billing cycles for your account to be credited. PayPal exchanges must be even — any balance will need to be charged to a credit card. We are unable to process exchanges for international orders.

ITEMS ELIGIBLE FOR RETURN 

* Full-price and sale items in their original condition, with all tags attached, may be returned for a full refund (minus shipping cost) or exchanged within 30 days of delivery.  

* Final-sale items cannot be returned or exchanged

* Worn, altered or washed items cannot be returned or exchanged. 

* We reserve the right to deny a refund if returned merchandise does not meet our requirements. 

EXCHANGES

Need a new size or color? Contact Client Services. 

REFUNDS

You will receive your refund in the original form of payment. Once we receive your return, we will send you an email confirmation and process your refund within 14 days. Your bank may require additional time to post this transaction to your account. Please allow 1 to 2 billing cycles for your account to be credited.

SHIPPING ERRORS & DAMAGED PRODUCTS 

Your happiness with your order is our number one priority. In the unlikely event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace it or accept it for a full refund at our expense. Please contact Client Services should that be the case and we will work to process the return and/or exchange.

© 2018 Cooling Capes | Made in the USA of Imported Fabric